Everyman, I will be thy guide. In thy most need to be by thy side

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!! unfinished !! ... please help with suggestions - and experience !! E-mail reaction is welcome click on mica2@tiscali.co.uk

The Patient Journey

 

1.
The illness is coming. There are signs in the behaviour becoming 'not normal' but no classification - no assignment to any particular illness

How do they get into, and proceed through, and reach, if they ever do, the secondary specialist mental health service domain ?
What decides each step on the way ?

What may be the journey?
Unlike physical illness the eventual patient will not always - is indeed not likely to, recognise that a mental illness can bring about what they are experiencing, nor acknowledge, sometimes ever acknowledge, that the disadvantageous condition they are in, is a mental illness.
They may, however, accept ... 'undue tiredness' or some similar 'physical complaint'.
Somehow, living with the family, the family will find some some way of getting the GP involved.
Maybe see the GP on your own first
But, in any case ... 'patient to be' is not likely to describe - indeed may not be able to recall - because of the fault in the illness - their behaviour, and what they complained about in the beginning. They may not tell the GP in the surgery about all that has happened, nor all that they have felt to be wrong
Suppose they get to the GP. What next ?
2.
The GP involvement: this is the Primary Care - the non-specialist care.
Will they allow time to see CARER separately ? Unlikely. Anticipate this and write - before the patient [ family sufferer ] attends, with what you have seen and observed as 'not right'.
Make sure this is taken as in confidence - you do not want reprisals. It is of crucial importance that the GP learns and acts from your observations - your family patient will not disclose the recent behaviour if abnormal, because he/she will not recall it.
If you see the GP yourself - get registered with the sufferer's notes as the potential continuing carer; and ask for the diagnosis - the name of the potential illness - at least a working diagnosis of what the most serious illness there may be, and what to watch out for.
The GP may decide to go ahead and try themselves and prescribe something . Most do not have the system, nor the experience, to carry out supervision of long term care and treatment.

Generally, they will pass on anything that might be a continuing longterm illness, and threatening to be a serious mental illness, as a referral to the secondary specialist mental health service - the possibility of schizophrenia
the persistence of a depression which is in the pattern of a psychiatric illness.
obsessional habits, which are disabling, and/or a trouble to others.
with visible eating disorders, anorexia and bulimia
The patient should be referred and connected with accompanying letter, to the secondary specialist mental health service, run by the local Mental Health Trust staff, because they provide the service that delivers for full time, continuing contact and support.
3. Referral to the Secondary service
A representative of the secondary service, a member of a local community specialist mental health Trust team, will meet with the patient - where will depend it may well be in the home, and will decide whether to take on the future care,
or will return the patient to the GP practice. They will make a preliminary interview
They will follow the Care Programme Approach [ CPA .. the flow chart that all secondary service must follow ] and make a first assessment of need - the Needs Assessment is a first stage of the CPA
The first option
.It may be they decide there is no need for the specialist team, and return the 'patient' to the GP.

 

The second option.The patient is taken on by the team first contact as a secondary specialist mental health patient in need of continuing care by them
If the representative of the CMHT does take on the case themselves, acting on their own, they should only be authorised to do so, by a decision of the whole team, the first stage appreciation has been taken to the first contact team meeting, and the responsible clinical lead person working in the team, so that supervision of that represntative is active.

At this point the CARER is to be registered with the Secondary service as 'the CARER'.

Many decisions taken at this stage are crucial.

Once in the secondary specialist service there will be continuity of care within a team.

The first contact - 'the team gatekeeper' - will accept the patient for the team to take on and be responsible for making the arrangements for continuing contact.

4. In the Secondary Service Future care is led and governed the Care Programme Approach guidelines The local community team will have [ hopefully - ask about the membership ] as members:-

(a) a clinical lead - a doctor who has full psychiatric experience and/or who has access to supervision by a consultant if the consultant is not actually a worker in the team, but who has laid down a protocol for being contacted.

(b) a psychiatric Nurse - supervised by a nurse clinical lead, suitably qualified by grade.

( c ) a Social worker again of suitable qualification and graded in experience

. ( d ) An occupational staff member; a psychologist

The team conducts a ....

A Needs Assessment - recording any unmet needs of aftercare [ what is needed to give you a life of your own !!! ] or service deficiences. The Carer [ registered by the secondary service by now as the carer ] is to be involved if aftercare is to continue with the CARER.
A Care Plan to meet these needs. Where there is continuing illness of some degree, there will be coninuing rehabilitation needs
A person in the Team who will be named as the Care Co-ordinator of what is needed in the Plan. Your contact - get the tel no.
The Care co-ordinator will be responsible for contacts - get their tel no.- and for regular reviews of the progress - or lack of it - listed in the Plan.

Remember and think about it - that you do not know what the illness journey is going to be and how much of the illness residuum is going to be there for you to look after.













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The Family Carer and the Journey

 

1.

 

The family carer - not yet a recognised Carer - will recognise something is wrong; there is a change for the worse, and that it is a matter for the family doctor to advise about will eventually be recognised by the family, but who may not be able to get the family member to the family doctor.

The patient 'to be' may agree there is a feeling of something wrong with me, but does not see it a a matter or a doctor - they deal with physical matters.

Family will make an appointment to see the family doctor and discuss what can next be done.
It may be possible for the extended family pressure to negotiate the first GP appointment, one of them going with the reluctant patient rather than the family at home, who may by now be arguing with each other.

It may be possible to get a GP appointment on different 'physical' grounds, but for the GP to have been first told of the behaviour by the family representative.- sometimes by letter , sometimes directly. at an appointment for themselves.

 

2.

 

The GP involvement

If so, carer needs to know the diagnosis - what condition is the treatment for. What they are getting into.

At a very early stage carer has to be recognised as part of the treatment regime - it is being done and continued in their house - and they should request to be kept informed and involved in any changes, and have an immediate entry to professional companionship - just as a nurse would be available on a Ward.

Labelling is necessary, because illnesses have their own ways of expression.

Vague terms like 'depression' are OK with non specific medication., to see a patient through a self limiting complaint
But when powerful medications, like the ssri drugs [ [Prozac , Seroxat etc ] , or medications against schizophrenia are being prescribed by a GP there has to be some system of monitoring , some continuing GP practice supervision system is required, which has the expertise to do that. That is unlikely.

 

3. Referral to the Secondary Specialist mental health service

They should also interview you separately

First Option

return to the GP and no further contact with the secondary service.Then, ask that an immediate letter describing the foundation for that decision, with further advice , must go straight away to the GP, who will have the responsibility for care in the future.
Included in that letter should be the situation of the carer, with a direct line of access from the GP to the secondary mental health service, if f later on the illness declares itself more clearly.
If you are still worried ask for a contact tel no contact access to the local Community Mental Health Team [ CMHT ] , for the carer if they see trouble arising.
The patient and the carer should make an appointment to see the GP together or separately as soon as can be arranged.

 

The second option; taken on by the secondary service
Carers, at first contact with the secondary service, need to get themselves registered with who ever is the first contact with the secondary service as the CARER. Make sure this is documented and confirm that this is done.

 

You must make clear to the secondary service at this first stage of the Care Programme Approach [ CPA ] stage, that you want to be recognised and registered as the potential chief partner in care, and so will have your own caring needs that will have to be considered as part of the first [ Needs Assessment ] stage of the CPA
If the secondary service expects you to have the prospective patient continue in your care - then the sufferer is dependent upon you being able to cope

 

4.
the Secondary specialist mental health Service

You participate at this first stage of the Care Programme Approach [ CPA ]

Matters of confidentiality will have to give way to your 'need to know' as the principal carer upon whom sufferer depends. It is you who is exposed to any uncertainties in the care situation, and it is upon you that any frustration and recrimination, will fall.

Make it clear at this stage that you - being the major partner in continuing care - expect to know the working diagnosis - the name of the illness that is being treated - the detail of what is going to be offered as aftercare. In particular what is the secondary specialist service offering as aftercare; particularly the 'breaks within the week' that they are going to set up for your family memeber to have something that they will want to do away from the home; and from this , that you will have regular within the week 'breaks , predictable and certain, so that you can have a life to yourself.

My advice to you is, that unless they make a commitment of this kind, at the Needs Assessment stage - the first stage of contact - you need to put your oar in here - of the Care programme approach - that is at the first contact - then you do not agree to become the carer, and if sufferer is in hospital, you do not have them home.

That sounds harsh but if you do not get the commitment of a service response at this early stage, the future care will be left to you - on your own.

That is my experience.

 

 

 

Addendum:- having second thoughts; the illness is going to be there, at some level, forever.

Remember and think about it - that you do not know what the illness journey is going to be and how much of the illness residuum is going to be there for you to look after, and what form any difficulties are likely to be. You know nothing about the illness as to what you can expect - ask at the first contact and later of the care co-ordinator

You know nothing about the level of involvment the Team will give you in the future
Will they tell you first before giving authoritative direction to the sufferer. To see if you agree with the care journey proposed.

That you can do it. Sufferer may assume it and tell the Team so, but you can come to a different level of agreement when you know all the foreseen consequences, and meet unforeseen ones.You - the carer - will have observed more about the patient than a professional point interview examination can ever discover. The Professional may not accept this - so see .... make sure the profgessional knows what has been going on between appointments.'Patient' will not have told them

[ see a study of comparison between carer observation and professional observation ]

The second decison: you commit to being the continuing carer; the patient is taken on by the community mental health Team who will exercise their Team authority [ like this hopefully - tell sufferer that' breaks within the week' away from home on something they can and will continue to take part, is exercising proper rehabilitation, in the same way as people do after illness, or a limb break.

Note at this point that the carer has information which the professional does not have and cannot get from the sufferer, who will likely lack awarenes - insight - and will not remember illness behaviour; but, the carer does not know what information the professional needs, without the professional telling them what might be observed which is illness behaviour, asking for it and advising them

 

 

A CARER will assume , without any experience ( that will come ! ) that the professional knows all, knows what they are doing, knows that the cared for will not disclose all, and will ask for CARER information if the professional bothers to think that the extra information is required.|
In Practice the professional examiner will not ask, and will make a judgement on the inadequate evidence they obtain at interview. They may well not see you separately..

That Practice is not in the best interests of patient, nor doctor, nor in the interests of CARER.
The spurious explanation will be 'patient confidentiality', and 'building trust' which will be forfeited if patient feels the professional is going to 'split' on the patient, to carer.

an extreme example of the family carers being shut out ...

page 143:- Blom Cooper; Robinson Inquiry ...

Carer(s), you will need to find out the working practice of the team - what meetings are held, when, and how to keep in touch actively - not waiting for the Care co-ordinator to arrange that.
Who is the replacement, contact when the care co-ordinator is absent - on course work, or on leave, on sick leave.

You are giving continuing care to some one who DEPENDS on you.

Before discharge, before the Care Plan is implemented there is the 'Needs Assessment' stage of the Care Programme Approach

They may not tell you about this. Those needs are basically about the sufferer, but what will be forgotten is that the sufferer is going to live in your care situation.
If so, you will have Needs, too. The most important one is how you are going to be able to have a life of your own; and family sufferer , a life of their own.

Into the Needs assessment, on your account, you must ask about it -it is to be put in the Needs Assessmentwhat 'breaks' there are to be during the week when you and family sufferer have 'breaks' from each other - to reduce face to face stress, criticisms, and misunderstandings, and to develop a meaningful life for both carer and family sufferer, regularly, predicatably, safely, and securedly [ say, at the least, on three sessions [ morning/afternoons per week out of the ten session week . Your going on caring is predicated on this kind of 'breaks during the week' being achieved. That means educational guidance and access, sheltered work, interest activities for sufferer; time to yourself as carer. Those breaks do not mean you have to convince, prepare and transport sufferer on these activities - it is for the Professional to use the clinical Authority to indicate this to family sufferer, as a necessary part of Recovery - the professional to arrange this ' breaks in caring during the week ' . If they are not obtained, not available due to lack of resource - then professional to declare them to the managers of the mental health Trust and the NHS local funding commissioner Primary Care Trust as

UNMET NEEDS

as SERVICE DEFICIENCES - there are forms for this in each Mental Health Trust team

You are into Partnership in Care.

They say that.

Do not think this is an equal partnership.
You will be in caring contact all the time, day in, week in, year in, quite likely for life - - professional contact will be brief , infrequent and maybe irregular , and cancelled when 'they' go sick [ not you ] or on leave and no substitute arrangement is made [ staff shortages - underfunding ] .


For carers if things go wrong .....

get in touch immediately with the Care Co-ordinator - they will have a mobile phone; ask for their number - your concern is immediate and now !!

|If unsatisafctory

If out of hours ring the switchboard of the local admission ward service - they will know who is the on call team responder./

If obstructed - Request a Carer Assessment at once.

if unsatisfactory

Make an appointment with the GP and express your concerns in letter to them.

Put your concerns in writing, and send the letter to the Consultant lead Office, copyingit if you are sceptical of any response being satisfactory, to the Chief Executive of the local mental health Trust.

 

..... or if there is apprehension of threat, there are different decisons to be made. You cannot be criticised for overreacting - over react !

I f you feel you are at risk, get suitable companionship to be with you; or leave temporarily, having stated your position, to Care Co-ordinator - through the contact tel. no. given to you, telephone from outside the home,
- or using the emegency procedure given you. If the response is not adequate and immediate or in any case if the threat is immediate ... and you feel danger , get out of the way, ring on a different telephone, the emergency tel no for a police response.
Request that an Approved Social worker make an assessment of the patient regarding the grounds for action under the Mental Health Act i.e. With empowerment to intervene.


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E-mail reaction is welcome

mica@jidgey.e7even.com

M ental I llness C oncerns A ll